Consumer Information for Willow Path Collective

Last updated: August 27, 2026

Willow Path Collective is committed to making information about your rights and your mental health records easy to access and understand. In accordance with Texas House Bill 4224 and Texas Health & Safety Code §181.105, this page provides information about how to request your mental health records, contact the licensing authority that oversees professional counseling services in Texas, and file a consumer complaint.

Requesting Your Mental Health Records

You have the right to request access to or a copy of your mental health records, subject to applicable state and federal law.

How to Submit a Request

Requests for records should be made in writing. Current or former clients may submit a request:

Please include:

  • Your full name

  • Date of birth

  • Current contact information

  • The specific records you are requesting, including the dates or time period if known

  • How you would like the records provided

  • If records are being sent to another person or provider, the recipient's name and contact information

Additional information or identity verification may be requested when necessary to protect the privacy and confidentiality of your records.

Processing Your Request

Willow Path Collective will respond to records requests within the time required by applicable Texas and federal law. Texas law generally requires a mental health professional to respond to a written request for access to records no later than the 15th day after receiving the request.

Certain information may be withheld, limited, or redacted when permitted or required by law. If access to any portion of your record is denied, you will be provided information regarding the denial as required by law.

If a fee is applicable to your request, you will be informed before the records are released.

If you have questions about requesting your records, please contact info@willowpathcollective.com.

Texas Behavioral Health Executive Council

Professional counseling services provided by Esmeralda Cardenas, LPC, PMH-C, are regulated by the Texas Behavioral Health Executive Council (BHEC).

Consumers may contact BHEC regarding professional counseling licensure, professional conduct, or the process for filing a complaint against a licensed behavioral health professional.

Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, Texas 78701

Phone: (512) 305-7700
Investigations/Complaints: (800) 821-3205

Filing a Consumer Complaint

Consumers also have the right to file a consumer complaint through the Office of the Attorney General of Texas, Consumer Protection Division.

How to File a Complaint

You may:

  1. Visit the Texas Attorney General's Consumer Protection complaint page.

  2. Review the available complaint types and select the one that best fits your concern.

  3. Complete the requested information about your concern.

  4. Submit the complaint and retain the confirmation information or complaint number provided to you.

Texas Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, Texas 78711-2548

Consumer Protection Hotline: (800) 621-0508

Important Information About Consumer Complaints

Complaints submitted to the Texas Attorney General and related information may be considered public records under Texas law. Avoid including sensitive information such as Social Security numbers, government identification numbers, or financial account information unless specifically requested through an appropriate secure process.

The Texas Attorney General's Office does not serve as a consumer's personal attorney and cannot provide individual legal advice.

Questions

If you have questions about requesting your records or about the information provided on this page, please contact:

Willow Path Collective, PLLC
Email: info@willowpathcollective.com